Welcome to our revamped webshop!

Blauwe vraagtekens

Frequently asked questions

Assortment & stock

What kind of products do you sell?

We specialise in offering a comprehensive range for surface preparation, including blast pots, blast nozzles, air and blast hoses and a variety of accessories designed to streamline the blasting process.

Can I drop by to see a product?

You are welcome to visit us and see the products you are interested in in person. Please contact us in advance to make an appointment. Please mention which products you are interested in so that we can check whether they are currently available in our warehouse in Vianen.

Can I order a product that is not listed on your website?

Our (offline) product range contains more than 10,000 different types of products. Currently, not all of our product range is online. If you are looking for an item that is not on our website, please contact us for the possibilities.

How can I see if a product is in stock?

For each product, it is indicated whether the product is in stock in our warehouse or with the supplier, and within how many working days the product will be shipped.

Can I get more information about a product?

Do you have a product question or need advice? We are happy to help! Please contact us through our chat function or fill in our contact form.

Shipping & delivery

To which countries do you deliver?

Currently, we deliver to almost all countries within the European Union and the United Kingdom.

By adding an item to your cart and then entering your postal code on the cart page, you can check if we ship to your address.

Please contact us if you wish to place an order for a destination to which we do not deliver.

What are the delivery times?

For each product, it is indicated within how many working days we ship the product. The time between the moment of shipment and the moment you receive the product depends on the delivery address. For all parcel shipments, you will receive a track & trace code.

For pallet shipments within the Benelux, the carrier typically delivers within 5 working days after shipment.

For pallet shipments outside the Benelux, you will receive a track & trace code after we have sent your order. Through this code, you can see the (expected) delivery date.

I am not present when my order is delivered, what now?

If you are not present, your package may be delivered to a parcel point. You usually have a week to pick up your package. If you do not take receipt of your package, it will be returned to us, and you will need to place your order again.

For pallets: Your shipment is offered only once. We will contact you to schedule a new delivery attempt. (There may be costs associated with this.)

What are the shipping costs?

Shipping costs depend on the size, weight and destination of your order. You can get an indication of the shipping costs on the shopping cart page. Fill your shopping basket with the products you wish to order. Then enter your postcode and country.

I want a delivery guarantee for a specific date, how can I get it?

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Can I pick up an order?

It is possible to pick up your order. To do this, you must select "Pick up in Vianen, Utrecht, Netherlands" when placing your order. We will then contact you when the order is ready to be picked up. Pickup is only possible by appointment.

Ordering

How can I place an order?

Add the products you want to order to your cart. You can use the search function on our website to find products faster. Once all the products are in your cart, you can accept the terms on the cart page and click the "checkout" button. (You can optionally add an order note.) Then, you can add a discount code or gift voucher. Enter your delivery address, select a shipping method and payment method. You can now pay for the order, after which you will receive an order confirmation by email. You will be notified once your order is shipped.

If you place an order and create an account with us, your details will be saved in your account, so you can order faster next time.

How can I place a business order?

Add the products you want to order to your cart. You can use the search function on our website to find products faster. Once all the products are in your cart, you can opt for a business order on the cart page. You can now enter your VAT number, after which, if applicable, you will be exempted from VAT. You can optionally provide a PO number or reference for the invoice. Then, you can accept the terms and click the "checkout" button. (You can optionally add an order note.) Then, you can add a discount code or gift voucher. Enter your delivery address, select a shipping method and payment method. You can now pay for the order, after which you will receive an order confirmation by email. You will be notified once your order is shipped.

If you place an order and create an account with us, your details will be saved in your account, so you can order faster next time. If you are placing a business order and our system indicates that your VAT number is invalid, please carefully check if you have entered the VAT number correctly. You can check your VAT number via the European Commission's website: http://ec.europa.eu/taxation_customs/vies/?locale=en.

Note: We check if the provided VAT number matches the given company name and invoice address. If there are discrepancies, we may ask you for a Chamber of Commerce extract before processing your order.

What additional charges apply to my order?

On our site, prices are displayed including VAT. If you change the delivery address to another country, a VAT recalculation may occur, ensuring you always pay the local rate. Additionally, shipping costs are calculated at checkout. The amount depends on the products in your shopping cart and will be shown before you finalize your order with us.

Can I change or cancel my placed order?

In some cases, it is still possible to change or cancel your order. Please contact us as soon as possible for this. If an order has already been processed, we can no longer cancel or change it.

Returns

How can I return one or more items?

Please contact us if you want to return (part of) your order.

More information can be found by viewing our return & refund policy.

Complaints

How can I file a complaint?

At Reemster, we strive to always provide you with the best service and products. However, if you are not satisfied, we would like to hear from you so we can find a solution. You can submit your complaint via our contact form on our website. Please describe your complaint in as much detail as possible, including what you are dissatisfied with and, if possible, what would be a suitable solution for you. We will do our utmost to resolve your complaint to your satisfaction.

What kind of complaints can I file?

You can submit complaints about both our products and our services. Each complaint is taken seriously and handled according to our procedure.

What is the response time?

After receiving your complaint, we will respond substantively within 14 days. We will do our best to find a satisfactory solution and keep you informed of the progress of your complaint handling.

What if I am not satisfied with the handling of my complaint?

If you are not satisfied with the handling of your complaint or if we cannot find a solution together, you can submit your complaint to the Dispute Resolution Committee via the European ODR Platform. Visit https://ec.europa.eu/consumers/odr/ for more information about the process and how to submit your complaint.

Didn't find the answer to your question?

Fill out the form below or contact us via the chat function at the bottom of the page.